Our growth is huge

but our potential is even bigger

The no. 1 Balance checking app in India, True balance

Total downloads

30

as of November 2016

The undefeated no.1 app in Lifestyle section of Google Store

Next step: Mobile wallet for everyone

Join the best team

True Team

True Team

We pride in the quality and the value of our team who has achieved some amazing figures in the past few years. Our team is extremely good at what we do and we can support you get the most out of your work life when you’re with us. Be confident and be prepared to give it your best shot and, with us, you can excel in your career.

True Talents

True Talents

We understand the importance of every single individual and their contribution to the success of the business. For a rapidly growing organization such as Balance Hero we need bright and enthusiastic people who can initiate, self-motivate and adapt to the ever-changing, but extremely exciting, working environments. Our ultimate stage is the international markets and in order to get there every member of the organisation matters.

True Data

True Data

Data is at the heart of our operation. Our analysis is based on the accumulated usage data and, powered by this, our business decisions, designs and developments are carried out. We strongly believe that these data-driven choices will always result in positive outcomes, likewise this will have a positive impact on every member of our team. If you’re data friendly, you’ll fit right in.

Heroes

  • CEO 사진

    Charlie

    CEO

  • CCO 사진

    Jay

    CCO

  • CTO 사진

    Martin

    CTO

  • CCO 사진

    Yishik Kim

    CSO

  • Marketing 사진

    Sanjay Roul

    Office Leader

  • Product 사진

    Naveen Jain

    CS l Manager

  • Prodouct team 사진

    Neha Sood

    Prodouct l Manager

  • Prodouct team 사진

    Gurpreet Kaur

    Sr. Executive-Product

  • Product 사진

    Amit Kumar

    Sr. Executive-Product

  • Product 사진

    Arpit Mathur

    Trainee

  • Product 사진

    Anuj Yadav

    Executive-Product

  • Product 사진

    Khushal Kataria

    Executive-Product

  • Product 사진

    Ashish Pandey

    Executive-Product

  • Product 사진

    Sudhanshu Gautam

    Executive-Product

  • Develop team 사진

    Nisha Mehra

    QA Engineer

  • Develop team 사진

    Yathedra Singh

    Sr QA Engineer

  • Product 사진

    chetna Rathee

    CS Executive

  • cs 사진

    Anjali Kappoor

    CS Executive

  • cs 사진

    Preet Sachdeva

    CS Executive

  • cs 사진

    Anuj Purohit

    CS Executive

  • Marketing 사진

    Alock Yadawa

    Digital Marketing l Manager

  • Marketing 사진

    Rakesh Nair

    Marketing

  • CEO 사진

    Alex

    Data Analysis | Division Leader

  • Data Analysis Team 사진

    Terry Cho

    Data Analysis l Team leader

  • Data Analysis Team 사진

    Amy Kim

    Data Analysis l Manager

  • gh team 사진

    Tim Kim

    Growth Hacking l Team leader

  • gh team 사진

    Young Yoon

    Growth Hacking l Designer

  • gh team 사진

    Sophie Park

    Growth Hacking l Manager

  • gh team 사진

    Won Kim

    Growth Hacking l Marketer

  • gh team 사진

    Zoe Lee

    Growth Hacking l Designer

  • gh team 사진

    Selby Kim

    Growth Hacking l UX Designer

  • gh team 사진

    Nina Kim

    Growth Hacking l UX Designer

  • Develop team 사진

    Jin Lee

    Infra&Sec l Team Leader

  • Develop team 사진

    Jason Kim

    Server l Team Leader

  • Develop team 사진

    Sun Choi

    Server l Developer

  • Develop team 사진

    Kenny Kim

    Server l Developer

  • Develop team 사진

    Peter Kim

    Server l Developer

  • Develop team 사진

    Damon Lee

    Server l Developer

  • Develop team 사진

    Kurt Kwon

    Mobile Dev l Team Leader

  • Develop team 사진

    Mark Yun

    Mobile Dev l Developer

  • Develop team 사진

    Hyun Kim

    Mobile Dev l Developer

  • Develop team 사진

    Mark Yu

    Policy Management l Team Leader

  • Develop team 사진

    Sean Yu

    Business Development l Team Leader

  • Administration 사진

    Daisy Ahn

    Administration l Manager

  • Administration 사진

    Issac Kim

    Administration l Manager

  • Develop team 사진

    Michael Park

    QA Part l Developer

  • BD Team 사진

    Joseph Park

    Operation l Team Leader

Balance Hero is looking for

The Heroes to work with us.

Open Positions

Product & Testing Executive

Roles & Responsibilities:

  • Deployment and execution of new product features.

  • Work closely with different teams (engineering, design, user research, operations and other functional domain teams) to resolve issues and make the existing app work perfect.

  • Identify new product opportunities, recommend solutions and drive successful completion.

  • Conduct analysis among competitive apps and recommend strategies and features to improvise the product.

  • Regular test of product to keep a close check on product quality.

  • User Acceptance Test for new/upcoming releases.

Skills and Competencies:

  • Excellent in communication skills (written and verbal).

  • Skilled in planning, research and resolving problems/finding solutions to problems.

  • Skilled in handling multiple tasks (versatile) and work independently as well as in a team.

  • Ready to adapt start-up environment.

  • Comfortable to work on different job roles at the same time.

Qualification:

  • BCA/B.Tech/BE candidates only.

  • Any Post Graduate (desirable, not mandatory).

  • At least 1 – 2 years of relevant experience in product operations and account/circle management.

  • Must have in-depth knowledge of Mobile applications and basics about Manual Testing.

Accounts - Executive

Responsibilities:

      • Preferably from Payment Industry Good understanding of expense booking process

      • Have worked in Digital Payment space

      • Should have experience in managing the either or all payments products as mentioned below

        • Digital Wallet Prepaid cards issuance and management

        • Mobile Banking

    • Well versed with the solution architecture of Mobile Banking/Digital Wallet/Prepaid Instruments

    • Should be well versed with bill payment & online payment life cycle

    • Should have hands-on experience in meeting expectation from internal as well as external stakeholder

    • Ensure effective service Delivery of Account receivable and account payable process.

    • Intercompany balance reconciliation, Bank reconciliation.

Skills and Competencies:

  • Financial and Transaction data analysis

  • Understanding financial frameworks and reporting mechanism

  • Good Communication Skills

  •  Advanced knowledge of Microsoft Excel

Qualification:

    • BCA/B.Com/BBA candidates only.

    • Post Graduation: Any Post Graduation (desirable, not mandatory)

    • Experience in Accounts management for Telecom/FinTech Company

    • At least 2-3 years experience in transaction/operation of function and reporting.

Customer Support - Executive

Responsibilities:

      • Responding politely and professionally to provide information about services and products.

      • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

      • Follow up to ensure that appropriate action has been taken on customer requests andcomplaints.

      • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

      • Make reminder and send to customers follow-up emails.

Skills and Competencies:

  • Excellent communication skills (written and verbal)

  • Ability to communicate correctly and clearly with all customers

  • Excellent documentation skills

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

  • Good comprehension skills ability to clearly understand and state the issues customers present

  • Ability to concentrate follow customers issues without distraction to resolution

  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response

  • Work successfully in a team environment as well as independently

Qualification:

    • BCA/B.Com/BBA candidates only.

    • Post Graduation: Any Post Graduation (desirable, not mandatory)

    • Should have minimum 3 years of experience in customer support for mobile wallet or digital payment Industry

    • Good understanding of process for mobile wallet and digital payment

User Researcher - Executive

Responsibilities:

    • Serve as a member of a team that acts as a ‘repository’ of research-based usability knowledge.
    • Conduct usability research both online and in the field and collecting data.
      • Do interviews with users/non-users and collect/analyse the interview transcripts.

      • Create surveys and summarise survey data using tables, graphs and fact sheets.

      • Determine user needs by conducting task-focused analyses.Well versed with the solution architecture of Mobile Banking/Digital Wallet/Prepaid Instruments

    • Document deliverables that will support the strategic planning, design and development of a mobile application. Provide recommendations for improvement.
      • Work with graphic designers to test proposed look & feel initiatives.

      • Work with strategic planning and UX team members to test business requirements using heuristic/qualitative methods.

  • Coordinate, conduct and moderate effectively in user research sessions.

Qualification:

Minimum qualifications:

    • BS degree in HCI, Social Sciences, or a related field, or equivalent practical experience.

    • 1 year of work experience in an applied research setting

    • Written, verbal and presentation skills

    • Fluent in English and Hindi

Preferred qualifications:

  • Experience with different research methods and a diverse set of methodologies
    • e.g. user testing, cognitive walk-throughs, 1:1 user interviews, remote testing, field studies, focus groups, diary study and surveys
  • Experience with organizing and leading interviews with individual participants and facilitating group co-creation sessions and analogous activities.

    —-

  • Experience with analysing qualitative/quantitative research findings, summarising and drawing conclusions based on the findings.

Engaging with teams to determine needs and the best way to test for those needs, create test/interview/survey plans, run the testing or hold interviews/surveys (moderating), analyse results, compile reports (powerpoint, word, video, etc.)

Merchant-Acquisition - Manager

If you love – Merchant Acquisition- in the payment industry and have an interest in creating win-win business relations, this is the perfect role for you!

 

You must have Sales experience in the Fintech industry either in POS, Mobile wallets or related area and have managed and led a sales force team.

The role includes:

          • Identify and generate prospect opportunities to new merchants, aligned to company goals

          • Coordinating and fulfilling all documentation requirements. Ensuring merchant set up, welcome call and manage first 100 days to ensure activation

          • in tandem with the Merchant Acquisition team and very referral opportunities and revenue growth

          • Continuously upgrade and innovate sales techniques to maximize productivity

          • Contribute to the short-term and long-range planning to support strategic business goals of the Company

          • Establish and adjust selling prices by monitoring costs, competition, and supply and demand

We follow a very structured approach to ensure the success of our Sales teams. To qualify you must have the experience of handling BD for a Fintech startup. Also, the fire in your belly and risk appetite to work with a startup and take your career to new heights.

 

Qualification :

          • Graduation / Diploma (Any stream)

          • Able to communicate in Hindi

          • Communication: Able to write, read & understand English

          • Geographical Knowledge: Market knowledge of New Delhi-NCR (Kirana Shops, Retail Merchants)

          • Must: Mobile Operation Knowledge of Applicationsh

          • A minimum of a Two-wheeler Vehicle is Must

          • Type of Industry: Telecom, Banking, Retail, Wallet, E commerce

IT - Manager

We are looking for an IT manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements,
specifications, costs and timelines.

Responsibilities:

          • Manages the information technology department.

          • Implements and maintains policies and goals that support our company’s IT needs

          • Helps business operations groups utilize information systems to improve their efficiency.

          • Ensures proper functioning of the information processing system and oversees necessary upgrades.

          • Ensures computer equipment, hardware, and software are updated to meet organizational needs.

          • Oversees access management of employees and ensures no unauthorized softwares are installed on devices in the office.

Education and Training:

  • Requires a bachelor’s degree and at least 4 years of
    experience as an IT manager. Experience in the field of mobile wallet business
    preferred.

Knowledge:

  • Familiar with a variety of field’s concepts, practices, and procedures. Relies on extensive experience and judgement to plan and accomplish goals.

Quality Assurance Engineer - Senior

Responsibilities:

            • Setting test strategy for major/minor releases of android application

            • Participating in the product planning as well as spec / UI document review

            • Test case creation not only based on the document, but also covering not-mentioned cases

            • Test case execution and reporting issues to stakeholders/span>

            • Tracking the found issues and following up with required actions

            • Planning Bench Mark Testing with related applications

Skills and competencies :

                • Knowledge about software programming as well as overall technical information

                • Practical experience for software development life cycle and development process

                • Technical understanding about server-client model

                • Experience using android development tools such as Android Studio, Android Device Monitor, ADB, etc.

                • Test case management experience using tools such as TestLink

                • Good issue reporting skill using Issue Tracking System such as Jira

                • Great inter-personal communication skill

Qualification :

                • Bachelor degree with major technology / science / engineering

                • Has more than 5 years’ experience as professional software QA

                • Technical understanding about server-client model

                • Has experience for testing mobile applications especially on android platform

                • Experience of applying test automation on android project is Plus

Quality Assurance Engineer - Junior

Responsibilities:

            • Test case creation not only based on the document, but also covering not-mentioned cases

            • Test case execution and reporting issues to stakeholders

            • Tracking the found issues and following up with required actions

Skills and competencies :

                • Knowledge about software programming as well as overall technical information

                • Experience using android development tools such as Android Studio, Android Device Monitor, ADB, etc.

                • Test case creation experience using tools such as TestLink

                • Good issue reporting skill using Issue Tracking System such as Jira

                • Great inter-personal communication skill

Qualification :

                • Bachelor degree with major technology / science / engineering

                • Has more than 1 year experience as professional software QA

                • Has experience for testing mobile applications especially on android platform

Digital Marketing - Assistant Manager

Implement successful Digital Marketing strategies to enhance the business objectives (improve installs, online branding, app retention, conversation optimization)

Responsibilities:

            • Implement app install strategy across online platforms.

            • Track & Report Performance of all campaigns.

            • Manage day to day communication with third-party ad networks and key partners.

            • Have good hands on experience in content & blog marketing.

            • Track & Report quality of installs received from paid & non-paid channels.

            • Stay on top of industry best practices & make recommendations to improve App promotion strategy.

            • Work with various teams to resolve issues, document challenges, create future pipeline and encourage collaborative brainstorming sessions.

Skills and Experience:

        • 3-4 years of relevant work experience only in Digital Domain.

        • In depth knowledge of Mobile app marketing, paid & organic SEO, social media and affiliate/referral marketing.

        • Knowledge of Google tools(Play Store, Analytics & Adwords), Facebook Business is desired.

        • Must be passionate and possessive about pursuing his/her ideas.

        • Extremely comfortable in fast-paced, high-growth startup environment.

Revenue(Monetization) - Assistant Manager

Implement successful monetization strategies to enhance the business objectives (improve revenue, manage ad networks)

Responsibilities:

            • Implement app install strategy across online platforms.

            • Track & Report Performance of all campaigns.

            • Manage day to day communication with third-party ad networks and key partners.

            • Have good hands on experience in content & blog marketing.

            • Track & Report quality of installs received from paid & non-paid channels.

            • Stay on top of industry best practices & make recommendations to improve App promotion strategy.

            • Work with various teams to resolve issues, document challenges, create future pipeline and encourage collaborative brainstorming sessions.

Skills and Experience:

        • 3-4 years of relevant work experience only in Digital Domain.

        • In depth knowledge of Adsense, Admob, ad networks and affiliate/referral marketing.

        • Knowledge of revenue tracking tools is desired.

        • Must be passionate and possessive about pursuing his/her ideas.

        • Extremely comfortable in fast-paced, high-growth startup environment.

Compliance - Assistant Manager

Responsibilities:

              • Interaction with NPCI, RBI proposing them on business needs and the related compliance completion

              • Building relations to decrease the turnaround time for documents, instructions and compliance guidance by sharing relevant information

              • Building strong interpersonal relationships with key client decision-makers (middle/senior management)

              • Evaluating risk possibility and structuring suitable financial or compliance solutions for them including approvals, data-reporting, policy adherence guidelines

              • Well versed with the solutions and roadblocks from a regulatory perspective for Mobile Banking/Digital Wallet/Prepaid Instruments

Skills and Competencies:

              • Executes with speed and accuracy

              • Leverages every customer interaction as an opportunity to make an impact

Qualification:

                • 2-3 years of experience in Financial Service Industry – Preferably with a Bank Managing HNI Clients.

                • Knowledge of the Banking Industry and Financial Markets

                • Good Relationship Management & service focus skills

                • Good Communication & Presentation Skills

                • Interpersonal & Documentation Skills

                • Ready to travel, if required