Open Positions

Public Relation

Job Description

Reporting to Marketing Head &CEO, this position is responsible for leading the brand marketing,PR& corporate communications, and community engagement to build and share the Truebalance brand. You will build a marketing strategy that informs, inspires, motivates and engages our customers. 

Key Duties and Responsibilities

  1. Build recognition of our brand in all of our target audiences, using earned and paid media, content marketing, and social engagement
  2. Oversee the marketing communications process for brand campaigns and manage the marketing calendar
  3. Manage external partners and agencies (PR, content marketers, etc) to develop a clear activity calendar that leverages our brand positioning
  4. Develop user stories, event strategies & execution and content

Knowledge & Skills

  1. At least 9+ years managing PR & Branding for aIndia consumer facing business (preferably in Mobile Product)
  2. Sales personality with strong project management skills
  3. Proven experience in a Branding/Marketing role for a startup or agency is a plus
  4. Experience seeking out and closing partnerships with national & local press
  5. Position requires a highly detail-oriented and proactive individual driven by results which can manage multiple projects, tasks,and people in a fast-paced environment;  stronginterpersonal and communication skills required



Manager – Fraud Management

Job Description

  • Define Risk rules for PPI business & implement velocity check
  • Fraud Investigation & plug gaps, loopholes in processes
  • Preparation & Maintenance of Risk Register
  • Prepare & implement Risk Rules
  • Suspicious Transaction monitoring for AML & Frauds
  • FIU Reporting as per guidelines
  • Assist in preparation of monthly / quarterly / annual submission to Board / Audit & Risk Management Committee.
  • Control Testing for PPI Business

 

Skills Required

  • In depth knowledge of the regulatory environment for the PPI in India particularly RBI regulations
  • Should have handled FIU reporting independently
  • Good Co-ordination skills.
  • Good Analytical skills
  • Demonstrated ability to drive results and be very effective in a start up.
  • Good interpersonal skills.

 

Education and Experience requirement

  • MBA/PGDM from at least Tier 2
  • 5-7 Years of Experience of relevant experience in Fraud Control, Testing & Investigation



Manager Compliance

Job Description

  • Risk Assessment of Business as per regulatory guidelines & frequency
  • Process Improvements & Implementations
  • Preparation & Maintenance of Risk Register
  • Prepare & implement Risk Rules
  • Suspicious Transaction monitoring for AML & Frauds
  • FIU Reporting as per guidelines
  • Assist in preparation of monthly / quarterly / annual submission to Board / Audit & Risk Management Committee.
  • Build relationship with regulators like RBI, FIU & others
  • Assisting business team in interpreting NBFC circulars, guidelines & directions

 

Skills Required

  • In-depth knowledge of the regulatory environment for the NBFC in India particularly RBI regulations
  • Good Co-ordination skills.
  • Good Analytical skills
  • Demonstrated ability to drive results and be very effective in a start up.
  • Good interpersonal skills.

 

Education and Experience requirement

  • MBA/PGDM from at least Tier 2
  • 5-7 Years of Experience of relevant experience in Risk Assessment, Control Testing & Compliances



Senior Java Developer

Job Description

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. The roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

 

Responsibilities

  • Java developer responsibilities include designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
  • Contribute in all phases of the development lifecycle
  • Write well designed, testable, efficient code and review, test and debug team members’ code
  • Ensure designs are in compliance with specifications
  • Prepare and produce releases of software components on schedule
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
  • Identify and analyze user requirements
  • Prioritize, assign and execute tasks throughout the software development life cycle
  • Design database architecture
  • Schedule product releases with internal teams
  • Document development phases
  • Ensure our applications are secure and up-to-date

 

Basic Qualifications*

  • Experience should be 4-8 years.
  • Proven hands-on Software Development experience
  • Proven working experience in Java development
  • Hands on experience in designing and developing applications using Java EE platforms
  • Object Oriented analysis and design using common design patterns.
  • Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
  • Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Experience in the Spring Framework
  • Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
  • Experience with test-driven development
  • Proficient in AWS/Linux environment
  • Deep understanding of the full web technology stack and/or mobile(TCP/IP, HTTP, HTML, JavaScript, CSS, RESTful API)
  • Excellent communication skills including experience speaking to technical and business audiences

 

Preferred Qualifications

  • BS/MS degree in Computer Science, Engineering or a related subject
  • Ability to work with legal, product and internal business owners
  • Experience related FinTech, e-commerce business
  • Experience as a Sun Certified Java Developer
  • Experience related telecom company in India
  • Experience related payment gateway in India
  • Spring boot, MSA(micro service architecture)
  • Experience with Collaboration tools( Git, Jira, Confluence, Slack)



QA Jr. Log Testing

Job Description

We are seeking a Software Quality Assurance Engineer to do log testing using a tracking tool to make sure that all the users’ actions on the app are captured correctly. The main purpose is to identify how people behave on our app so we can better our product as per the user’s behavioral data.

 

Responsibilities

* Review requirement specifications and create detailed, comprehensive and well-structured test cases.

* Analyse the logs and make sure that data is captured correctly as per the user’s action in the app.

* Monitoring user’s interaction/activities in the app through a tracking tool.

* Work closely with the development team, you will be continually looking to advance the testing function within the company, this would be a key role in contributing toward yours as well as TB’s future success.

* Provide daily progress report.

 

Qualifications

* BS degree in Computer Science, Engineering or a related subject

* 3-5 Year of experience in the same field

* Current extensive hands-on experience in log testing

* Experience in tracking tool(Charles/Log filter)

* Knowledge of adb commands

* Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

* Strong analytical and problem-solving skills.

* Knowledge of any one programming/scripting language is a PLUS

 



Product Designer

Job Description

Product Manger will helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining the scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.

 

Responsibilities

* Proven ability to work in cross-functional environments including sales, marketing, business management, customer support, and engineering teams.

* Track record of successful collaboration with a product development team or organization.

* Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fast-moving environment.

* Strong business management and analysis skills. P&L experience a plus.

* Strong strategy, analytical, and communication skills.

* Contagious can-do attitude and self-sufficient work style

* Hands-on Product Mgmt Professional

* Should have owned complete product lifecycle from conceptualization to release and roadmap

 

Requirement

  • At least 5+ years of experience designing digital/Mobile experiences, products, and platforms
  • Experience building Mobile product with multiple permission-based user roles
  • A portfolio of amazing UI and strategic user experiences—work we can click on or download in the app store
  • Experience working directly with engineers and managing clear project handoffs when the design is complete
  • You think in terms of design systems and make rational design decisions
  • You are a strategic and collaborative thinker; able to ideate and execute new product features
  • You have an inherent talent for creating simple, clear solutions from complex problems
  • You stress the details and care about creating a truly delightful experience
  • You’re up-to-date regarding the latest web design and technology trends
  • Front-end development skills (html/css/javascript/etc) is a plus



Loan Manager

Responsibilities

* The incumbent must have experience in conceptualizing and implementing digital lending product. *(personal loan, Purchase loan included personal EMI business) *

* Liaising with lenders like Banks, NBFCs and credit bureaus etc and managing the business relationship.

* Responsible for the new initiatives, strategic alliances & partnerships pertaining to lending vertical

* Conceptualizing & designing *personal loan to Micro SME lending products* for merchants by: classifying merchants in various segments, understanding their working capital needs and structuring customized products

* Ability to lead a team

 

Qualifications

* At least 12-15 years of extensive knowledge of the commercial lending business, loan documents and terminology, bank regulatory requirement and credit risk management

* Strong inter-personal skills to facilitate building positive working relationships

* Ability to extensive multi-tasking and prioritizing



Senior Android Developer

Job Brief

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities

  • Design and build advanced applications for the Android platform
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Work with outside data sources and APIs
  • Unit-test code for robustness, including edge cases, usability, and general reliability
  • Work on bug fixing and improving application performance
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency

 

Basic Qualifications

  • Proven hands-on Software Development experience
  • Proven software development experience and Android skills development
  • Proven working experience in Android app development and
  • Have published at least one original Android app
  • Experience with Android SDK
  • Experience with Android Design patterns of MVVM
  • Experience with Kotlin
  • Experience working with remote data via REST and JSON
  • Experience with third-party libraries and APIs
  • Experience with advertisement platform(admob)
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle.
  • Experience with test-driven development
  • Proficient in Anroid Jectpak
  • Proficient in SQLlite
  • Deep understanding of the full web technology stack and/or mobile(TCP/IP, HTTP, HTML, JavaScript, CSS, RESTful API, IPC, Multithread)
  • Excellent communication skills including experience speaking to technical and business audiences
  • Fluency in English

Preferred Qualifications

  • Experience should be 4- 8 years.
  • BS/MS degree in Computer Science, Engineering or a related subject
  • Ability to work with legal, product, and internal business owners
  • Experience related FinTech, e-commerce business
  • Experience related telecom company in India
  • Experience related payment gateway in India
  • Experience with Collaboration tools( Git, Jira, Confluence, Slack)
  • Deep understanding android telephony framework
  • Experience and understanding of performance tuning for android app
  • Experience and knowledge of Android app security



Manager - Legal

Responsibilities

* Contract Management: the complete lifecycle of contact execution including drafting, vetting, flagging, advising the internal teams, negotiating with the other party, execution of contracts along with their record maintenance;

* Intellectual Property: tracking the TM and Patent applications, coordinating with external consultants regarding any regulatory filings, drafting of cease & desist notices, filing of infringement suits, and other allied IPR work

* Compliances and advisory: required for day-to-day affairs of the company, including labour, shops & establishment compliances, drafting/ review of HR, IT and other requisite policies

* Regulatory compliances required under Pre-paid Instruments (PPI) and NBFC related operations

 

Qualifications

* 8-10 years of experiences in corporate legal



UI/UX Designer

Job Description

We are looking for a designer who likes being part of an innovative team, where he will get to work on the best product in the market. If you are passionate about mobile and web apps with a keen bent towards usability and interaction, love extreme attention to detail and care about how your work impacts millions of users daily, we want you!!!

Experience

3+ years’ experience of working on android mobile app UIs

Role & Responsibilities

Design, develop, maintain various Android mobile applications development projects

– Create visual design asset such as illustration, Icon on the mobile app

– Communicate design and functionality specifications to product managers and engineers

– Specifying details of structures, planning elements, functions, and interfaces of the end product

– Building and designing an information system

– Powerpoint (required), Sketch, Adobe Photoshop, Zeplin

 

Qualifications

Knowledge in Web / Mobile / App Service UI & UX

– Proficiency in Sketch and any Prototyping tool (Invision, Pixate, Framer, Principle, Origami etc)

– Strong illustration, iconography, and mobile & website design ability with sensitivity to user system interaction

– In-depth knowledge of Android mobile UI design patterns

– Collaborative skills across UX and Dev teams.

Prior work experience at a startup – Fintech would be preferred

 



Sr. QA Engineer

Job Description

We are seeking an experienced Senior Software Quality Assurance Engineer(Exp. – 5 to 7 years) with an unwavering passion for excellence in System Software Quality Engineering and the proven skills and experience to transform that passion into continuous improvement and consistent excellence in release validation.

 

Responsibilities

* Review requirement specifications and create detailed, comprehensive and well-structured test cases.

* Work closely with the development team, you will be continually looking to advance the testing function within the company, this would be a key role in contributing toward yours as well as TB’s future success.

* Execute test scenarios(functional/UI/API/Whitebox/Integration) and making sure the release goes live with 0 bugs.

* Detailed defect tracking through bug management tool and follow up till closure.

* Liaise with internal teams (e.g. developers and product managers) to identify system requirements

* Track quality assurance metrics, like defect densities and open defect counts

* Debug Customer Support issues and follow up till closur

* Communicate with Off Site team to get testing activities done

* Provide daily progress status report

* Execute basic SQL queries for Data base testing and creating test data

* Work with cross-functional teams to ensure quality throughout the software development lifecycle

 

 

Qualifications

* BS/MS degree in Computer Science, Engineering or a related subject

* Current extensive hands-on experience in Mobile Application Testing on Android platform, creating test cases/scenarios based on requirements and mapping them through a traceability matrix.

* Strong proficiency in the black box, white box, functional, regression, user acceptance, UI, Usability, Cross Platform testing and Client & Server Validations

* Experience in automation testing – Selenium/Appium/Robotium and Test NG

* Knowledge of at least one programming/scripting language(C/C++/Python/Perl/Java/Shell scripting)

* Experience in API testing – Knowledge of Rest/Soap and Postman.

* Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

* Good understanding of SDLC, STLC, Agile, behavior driven development and Scrum models.

* Experience in executing basic SQL queries.

* Strong analytical and problem-solving skills.



Senior Manager/Manager-Market Research

Job Description

  • Reporting to Marketing Head &CEO, this position is responsible for leading the brand marketing, PR& corporate communications, and community engagement to build and share the Truebalance brand. You will build a marketing strategy that informs, inspires, motivates and engages our customers. 

Job Description Key Duties and Responsibilities

  • Build recognition of our brand in all of our target audiences, using earned and paid media, content marketing, and social engagement
  • Oversee the marketing communications process for brand campaigns and manage the marketing calendar
  • Manage external partners and agencies (PR, content marketers, etc) to develop a clear activity calendar that leverages our brand positioning
  • Develop user stories, event strategies & execution and content

Knowledge and Skills

  • At least 9+ years managing PR & Branding for India consumer-facing business (preferably in Mobile Product)
  • Sales personality with strong project management skills
  • Proven experience in a Branding/Marketing role for a startup or agency is a plus
  • Experience seeking out and closing partnerships with national & local press
  • Position requires a highly detail-oriented and proactive individual driven by results which can manage multiple projects, tasks, and people in a fast-paced environment;  strong interpersonal and communication skills required



AM - Security Ops - Enduser

Responsibilities

 

DLP:

* Configure and Manage the appropriate use cases in DLP.

* Monitor DLP logs to remove false positives.

SOC:

* Evaluate the use cases in SIEM tool.

* Recommend new use cases for SIEM to make SOC monitoring more effective.

* Investigate the incidents raised by SOC team.

Threat Management:

* Analyze the threat alerts and advisories which are received from multiple sources like Cert-In, US-Cert, NII etc. and determine the applicability for BHI infra.

End-Point Security:

* Manage and improve end-user security practices which includes Hardening, Patch Management, Anti-Virus etc.

Incident Management:

* Handling end to end Incident Management to effectively contain the damage and further spread.

Network Security:

* Review the configurations of network components like F/W, Switches, IPS etc. on a periodic basis.

New Technology Evaluation:

* Engage with vendors for performing testing of new solutions/technology which can further enhance the security posture of the organization.

Management Reporting: 

* Prepare periodic reports for management which can showcase the complete security posture of the organization.

 

Qualifications

* Hands on experience of working on DLP, SIEM, AV for at least 3 years.

* Hands on experience of working with Windows and MacOS.

* Experience of working with AD, Firewall, Routers, NIPS

* Fair understanding of Network Architecture.

* Fair understanding of ISO 27001.



Manager – Risk & Compliance

Job brief

  • Risk Assessment of Business as per regulatory guidelines & frequency
  • Process Improvements & Implementations
  • Preparation & Maintenance of Risk Register
  • Prepare & implement Risk Rules
  • Suspicious Transaction monitoring for AML & Frauds
  • FIU Reporting as per guidelines
  • Assist in preparation of monthly / quarterly / annual submission to Board / Audit & Risk Management Committee.
  • Build a relationship with regulators like RBI, FIU & others
  • Assisting the business team in interpreting NBFC circulars, guidelines & directions

 

Skills Required

  • Must have done FIU Reporting
  • In-depth knowledge of the regulatory environment for the NBFC in India particularly RBI regulations
  • Good Co-ordination skills.
  • Good Analytical skills
  • Demonstrated ability to drive results and be very effective in a startup.
  • Good interpersonal skills.

Education and Experience requirement

  • MBA/PGDM from at least Tier 2
  • 5-7 Years of Experience of relevant experience in Risk Assessment, FIU Reporting, Fraud Analysis & Compliances



AM - Security Operations - Infra

Responsibilities

VAPT

* Perform VA scans for completed infrastructure.

* Filter out False Positives from the scan results.

* Perform PT for the critical infrastructure.

Hardening

* Prepare hardening document (MBSS) for OS, DB, Network devices and security devices

Security Operations

* Work with IT Operations team to make sure that all security operations are carried out in a timely manner and as per process, this can include Anti-Malware, Patch Management, User ID Management, Access Review etc.

* Review the compliance status of Infra on a periodic basis with the Information Security Policy and Regulatory requirements.

Periodic Assessment

* Perform periodic technical assessment on IT Infrastructure (OS, DB, Network Devices) to make sure that all security controls are in place.

Third Party Risk Management

* Conduct onsite/offsite security risk assessments on third parties to ensure compliance with Information Security Policy.

* Conduct periodic review meetings with vendors.

Configure and Manage Security Solutions

* Configure open source security solutions as per requirements and integrate with current infrastructure.

* Automate processes by writing scripts to reduce manual tasks.

Threat Management

* Identify and work with vendors and open source communities on zero-day vulnerabilities and industry organizations on the development of new security capabilities.

 

Qualifications

* 3 to 5 years of experience in Infra Security operations.

* Industry certificates (preferred) like CEH, ITIL, CISA.4. Knowledge of scripting languages like Python, VB, Java

* Hands on experience of working on operating systems like Linux, CentOS, Windows for at least 2 years.

* Experience of working with Web servers, DB, Firewall, Routers, NIPS etc.

* Experience of configuring Open Source Security Solutions like Open VAS, Kali, SonarQube etc.

* Experience of writing scripts using Python, VB etc.

* Understand the basic concepts of security like CIA, AAA, PKI, IPS, HSM etc.

* Fluent in speaking English.



Customer Support Executive

Responsibilities

* Answer calls professionally to provide information about products and services, obtain details of complaints, solving customer query.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

* Follow up to ensure that appropriate actions were taken on customers’ requests.

* Refer unresolved customer grievances or special requests to designated departments for further investigation.

 

Qualifications

* 2-3 years of experience in customer handling on calls

* Ability to listen and active problem-solving skills

* Good communications skills

* Good interpersonal skills

* Ability to handle the call flows.



Manager - Compliances

Responsibilities

* Co-ordinating regulatory inspections which include data collection from various teams in the Bank and timely submission to the Reserve Bank of India.

* Assisting business teams in interpreting regulations and providing compliance views.

* Assisting the team members in conducting compliance reviews.

* Assist in preparation of monthly / quarterly / annual submission to Board / Audit & Compliance Committee.

 

Qualifications

* MBA/PGDM from at least Tier 2

* 5-7 Years of Experience of relevant experience in Regulatory Compliance & Compliance Testing

* In-depth knowledge of the regulatory environment for the PPI/NBFC in India particularly RBI regulations

* Good Co-ordination skills.

* Good research capabilities and intelligent interpretation of regulatory guidelines.

* Demonstrated ability to drive results and be very effective in a startup.

* Good interpersonal skills.



Senior Marketing Manager

Summary

Head of Recruitment is a newly created role that will cultivate a dedicated recruitment function from the ground up in the region. This role is responsible for recruitment strategy design, oversight and delivery of recruiting operations needed to meet the talent demands of our business and HR partners. Skills in this role require excellent team building and leadership capabilities, strong result-driven, outstanding communication, the ability to influence, sense of urgency, consultative nature and focus on customer service.

You will be responsible for optimizing the hiring capability (through people, process, and technology) needed to plan, execute, and measure Talent Acquisition recruiting activity – driving the acquisition and retention of high quality talent. This role obtains positive results in talent quality, cost-to-hire, and speed-to-hire, through leading a recruitment functional team.

 

Responsibilities

  • Planning and operating digital and mobile marketing activities
  • Performance app marketing- KPI setting, performance analysis, and ROI optimization
  • Overseeing branding and social media communication for owned channels (Facebook, LinkedIn, YouTube, Blog, etc.)
  • Monitoring and reporting effectiveness of marketing communication
  • Communication between various teams, such as design, product, policy, and sales.

Qualifications

  • 5 to 7 years experience
  • Strategic planning skills to develop marketing initiatives and execution
  • A proven track record in a broad set of offline and online marketing channels(SEM, Social, PR and loyalty programs)
  • Experience in UA and retention in various marketing channels and platforms
  • Proficiency in media planning across a broad online media mix; determining key metrics, measure success, optimizing digital, mobile channels such as UAC, SEM, PPC, Facebook Ads, and other Display Advertising
  • A strong communicator both in verbal and written form
  • Native Hindi and English language skills
  • Strong affinity with mobile apps and IT



Service Operation Manager

Summary

Service Operation Manager, who is passionate about scaling service-oriented products and developing processes from scratch. The individual will support sustaining operations of Truebalance, an mobile financial platform. S/he will be responsible for positive customer experience, driving engagement and gathering metrics and user feedback to guide product improvement. The person will work with an interdisciplinary team of product designers, Developers and QA communications.

 

Responsibilities

  • Responsible to optimise and standardise the service-processes and-systems in order to improve service quality and service productivity
  • Projects related to helpdesk, field service operations, engineer scheduling, back-office and administration, warranty settlement, learning management and Support the related system implementations
  • Establish a deep understanding of our user’s desires, needs, pain, and motivations
  • Understanding business objectives and designing research studies to discover prospective customers’ preferences
  • Interpret data, formulate reports and make recommendations
  • Provide competitive analysis on various companies’ App features, market offerings, identify market trends
  • Strong communication and interaction skills with users
  • Market research executives are responsible for planning, coordinating and administering market research projects.
  • They collect and analyse information that indicates what people think about consumer products issues
  • Take care of research projects from start till end

 

Qualifications

  • At least 5+ years of experiences in User Research and/or Operation Planning
  • Ability to work independently, contribute to the greater team and to handle multiple projects/tasks concurrently.
  • Openness to work in a dynamic role, that will entail day-to-day rigor, and developing processes from scratch
  • Proven initiatives that might be necessary to bring the products to market and making an impact.
  • Experience of having worked in early- and mid-stage start-ups as part of small teams
  • Excellent interpersonal & communication skills.