Open Positions

System Engineer

Job Description

We are looking for a System Engineer-server specialist having experience of  5-7 yrs to help build out, maintain, and troubleshoot our rapidly expanding infrastructure.

You will be part of a talented system administration team that works on mission-critical applications. Your roles and responsibilities include delivering and managing mission-critical infrastructure and ensuring highest levels of availability, performance and security, monitoring system component’s health, service health, and building report escalation and report with defined escalation matrix.

 

Responsibilities

* Manage and monitor all installed systems and infrastructure

* Install, configure, test and maintain operating systems, application software and system management tools

* Proactively ensure the highest levels of systems and infrastructure availability

* Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes

* Maintain security, backup, and redundancy strategies

* Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

* Participate in the design of information and operational support systems

* Provide 2nd and 3rd level support

* Liaise with vendors and other IT personnel for problem resolution

 

Qualifications

* Proven working experience in system/service administration

* BS/MS degree in Computer Science, Engineering or a related subject

* Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.

* Solid experience in the administration and performance tuning of application stacks (e.g.Tomcat, Apache, Python, NGINX)

* Cloud experience, preferably in AWS

* Experience with virtualization and containerization (e.g., VMware, Virtual Box)

* Experience with monitoring systems

* Experience with CI/CD software (e.g., Puppet, cfengine, Chef, Jenkins, Hudson)

* Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)

* Solid networking knowledge (OSI network layers, TCP/IP)

* Understanding of the full web technology stack and/or mobile(TCP/IP, HTTP, HTML, JavaScript, CSS, RESTful API)

* Excellent communication skills including experience speaking to technical and business audiences

* Fluency in Office365(MS word, excel, power point, office outlook)

* Fluency in English

 

Preferred Qualifications

* Certifications: LFCE, RHCE, AWS certifications

* Ability to work with legal, product and other internal business owners

* Experience related FinTech, e-commerce business

* Experience related telecom company in India

* Experience related payment gateway in India

* Experience with Collaboration tools (Jira, Confluence, Slack)

* Good knowledge and experience of ITIL and certification



QA Jr. Log Testing

Job Description

We are seeking a Software Quality Assurance Engineer to do log testing using a tracking tool to make sure that all the users’ actions on the app are captured correctly. The main purpose is to identify how people behave on our app so we can better our product as per the user’s behavioral data.

 

Responsibilities

* Review requirement specifications and create detailed, comprehensive and well-structured test cases.

* Analyse the logs and make sure that data is captured correctly as per the user’s action in the app.

* Monitoring user’s interaction/activities in the app through a tracking tool.

* Work closely with the development team, you will be continually looking to advance the testing function within the company, this would be a key role in contributing toward yours as well as TB’s future success.

* Provide daily progress report.

 

Qualifications

* BS degree in Computer Science, Engineering or a related subject

* 3-5 Year of experience in the same field

* Current extensive hands-on experience in log testing

* Experience in tracking tool(Charles/Log filter)

* Knowledge of adb commands

* Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

* Strong analytical and problem-solving skills.

* Knowledge of any one programming/scripting language is a PLUS

 



Product Manager(Wire frames)

Job Description

Product Manger will helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining the scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.

 

Responsibilities

* Proven ability to work in cross-functional environments including sales, marketing, business management, customer support, and engineering teams.

* Track record of successful collaboration with a product development team or organization.

* Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fast-moving environment.

* Strong business management and analysis skills. P&L experience a plus.

* Strong strategy, analytical, and communication skills.

* Contagious can-do attitude and self-sufficient work style

* Hands-on Product Mgmt Professional

* Should have owned complete product lifecycle from conceptualization to release and roadmap

 

Qualifications

* Bachelor’s degree in Engineering and/or MBA

* 3-6 years of relevant work experience

* Hands-on ability to execute independently.

* Should understand the building of products in an internet space

* Should have a sense for growing the product; also, a business sense.



Loan Manager

Responsibilities

* The incumbent must have experience in conceptualizing and implementing digital lending product. *(personal loan, Purchase loan included personal EMI business) *

* Liaising with lenders like Banks, NBFCs and credit bureaus etc and managing the business relationship.

* Responsible for the new initiatives, strategic alliances & partnerships pertaining to lending vertical

* Conceptualizing & designing *personal loan to Micro SME lending products* for merchants by: classifying merchants in various segments, understanding their working capital needs and structuring customized products

* Ability to lead a team

 

Qualifications

* At least 12-15 years of extensive knowledge of the commercial lending business, loan documents and terminology, bank regulatory requirement and credit risk management

* Strong inter-personal skills to facilitate building positive working relationships

* Ability to extensive multi-tasking and prioritizing



Manager Merchant Partner

Responsibilities

* Managing sales for recharge, bill payment and government business at a large scale

* Responsible for hunting, new acquisitions and launching new business categories on the App

* Responsible for new merchant acquisitions-digital wallet on client website/app

* Account management for existing accounts with marketing alliances/offers and upselling of PG services

* Responsible for new acquisitions for Payment Gateway Business

* New product innovations

* Responsible for preparing product pitch, commercial negotiation, agreement closure, product flow till we go live

 

Qualifications

6-10 years of experiences in partnership, account management



Manager - Legal

Responsibilities

* Contract Management: the complete lifecycle of contact execution including drafting, vetting, flagging, advising the internal teams, negotiating with the other party, execution of contracts along with their record maintenance;

* Intellectual Property: tracking the TM and Patent applications, coordinating with external consultants regarding any regulatory filings, drafting of cease & desist notices, filing of infringement suits, and other allied IPR work

* Compliances and advisory: required for day-to-day affairs of the company, including labour, shops & establishment compliances, drafting/ review of HR, IT and other requisite policies

* Regulatory compliances required under Pre-paid Instruments (PPI) and NBFC related operations

 

Qualifications

* 8-10 years of experiences in corporate legal



Lead Marketing

Job Description

We are looking for a Lead of Marketing for our marketing efforts from end to end. The Lead will be responsible for all activities related to the development and implementation of True Balance’s marketing strategy and leverage customer analytics to achieve the growth of the company. We want a data-driven, strategic marketer with both performance and brand marketing experience and people management & communication skills.

 

Responsibilities

* Lead a results-driven marketing team

* Develop and manage an omnichannel marketing strategy

* Bring the best growth marketing and management practices together

* Work with the leadership team and other team leaders to develop and execute our brand and product strategies through all relevant channels

* Create branding and marketing strategies for the True Balance App

* Execute marketing initiatives

* Strategize to create compelling content for marketing channels

* Oversee ideation, execution, and delivery of PR and marketing collateral

* Monitor and report the effectiveness of marketing communication

* Initiate and manage strategic partner relationships

* Manage and continue to build out the marketing team

* Gain consensus across multiple teams and ensure KPIs get accomplished within agreed-upon timelines

 

Qualifications

* 10+ years of solid experience in marketing tech concepts directed at consumers

* Native Hindi and English language skills

* Strong affinity with mobile apps and IT

* A proven track record in a broad set of offline and online marketing channels

(SEM, Social, PR and loyalty programs)

 



Sr. QA Engineer

Job Description

We are seeking an experienced Senior Software Quality Assurance Engineer(Exp. – 5 to 7 years) with an unwavering passion for excellence in System Software Quality Engineering and the proven skills and experience to transform that passion into continuous improvement and consistent excellence in release validation.

 

Responsibilities

* Review requirement specifications and create detailed, comprehensive and well-structured test cases.

* Work closely with the development team, you will be continually looking to advance the testing function within the company, this would be a key role in contributing toward yours as well as TB’s future success.

* Execute test scenarios(functional/UI/API/Whitebox/Integration) and making sure the release goes live with 0 bugs.

* Detailed defect tracking through bug management tool and follow up till closure.

* Liaise with internal teams (e.g. developers and product managers) to identify system requirements

* Track quality assurance metrics, like defect densities and open defect counts

* Debug Customer Support issues and follow up till closur

* Communicate with Off Site team to get testing activities done

* Provide daily progress status report

* Execute basic SQL queries for Data base testing and creating test data

* Work with cross-functional teams to ensure quality throughout the software development lifecycle

 

 

Qualifications

* BS/MS degree in Computer Science, Engineering or a related subject

* Current extensive hands-on experience in Mobile Application Testing on Android platform, creating test cases/scenarios based on requirements and mapping them through a traceability matrix.

* Strong proficiency in the black box, white box, functional, regression, user acceptance, UI, Usability, Cross Platform testing and Client & Server Validations

* Experience in automation testing – Selenium/Appium/Robotium and Test NG

* Knowledge of at least one programming/scripting language(C/C++/Python/Perl/Java/Shell scripting)

* Experience in API testing – Knowledge of Rest/Soap and Postman.

* Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.

* Good understanding of SDLC, STLC, Agile, behavior driven development and Scrum models.

* Experience in executing basic SQL queries.

* Strong analytical and problem-solving skills.



Loan Head

Responsibilities

* The incumbent must have experience in conceptualizing and implementing the digital lending product. (personal loan, Purchase loan included personal EMI business)

* Liaising with lenders like Banks, NBFCs and credit bureaus etc and managing the business relationship.

* Responsible for the new initiatives, strategic alliances & partnerships pertaining to lending vertical

* Conceptualizing & designing a personal loan to Micro SME lending products for merchants by classifying merchants in various segments, understanding their working capital needs and structuring customized products

* Ability to lead a team

 

Qualifications

* At least 12-15 years of experiences in lending business and/or Digital lending



AM - Security Ops - Enduser

Responsibilities

 

DLP:

* Configure and Manage the appropriate use cases in DLP.

* Monitor DLP logs to remove false positives.

SOC:

* Evaluate the use cases in SIEM tool.

* Recommend new use cases for SIEM to make SOC monitoring more effective.

* Investigate the incidents raised by SOC team.

Threat Management:

* Analyze the threat alerts and advisories which are received from multiple sources like Cert-In, US-Cert, NII etc. and determine the applicability for BHI infra.

End-Point Security:

* Manage and improve end-user security practices which includes Hardening, Patch Management, Anti-Virus etc.

Incident Management:

* Handling end to end Incident Management to effectively contain the damage and further spread.

Network Security:

* Review the configurations of network components like F/W, Switches, IPS etc. on a periodic basis.

New Technology Evaluation:

* Engage with vendors for performing testing of new solutions/technology which can further enhance the security posture of the organization.

Management Reporting: 

* Prepare periodic reports for management which can showcase the complete security posture of the organization.

 

Qualifications

* Hands on experience of working on DLP, SIEM, AV for at least 3 years.

* Hands on experience of working with Windows and MacOS.

* Experience of working with AD, Firewall, Routers, NIPS

* Fair understanding of Network Architecture.

* Fair understanding of ISO 27001.



Sr. Executive/AM – Anti Fraud

Job brief

1) Minimum experience of 3-5 years in core fraud & risk domain related to cards & payment products
2) Acumen to understand fraud trends & setup detective & preventive controls
3) Knowledge of framing & setting up rules to identify suspicious transactions
4) Ability to investigate cases and decipher modus operandi
5) Ability to network and gain information from peers including internal and external stakeholders
6) Experience of working on VISA & Mastercard will be an added advantage
7) Proficient on with MS Office tools like spreadsheets & Powerpoint
8) Ability to handle multiple tasks and work with stringent timelines
9) To handle a different kind of queries raised by different users i.e. Category, merchant
or customer concern in terms of fraud on daily basis in a timely manner.
10) Audit on-going processes, SLAs and App product & recommend necessary amendments.
11) Monitor key operational metrics and build reports around the same for relevant teams to take action & make corrections.
12) The incumbent helps flag, analyze, evaluate, manage strategic and operational risks and formulate/implement a mitigation plan while discovering opportunities to make the existing framework more robust.

 

Responsibilities

  • Prior work experience of min 15-20 years in partnerships roles (Ecom/Fintech Industry)
  • Should have excellent communication and presentation skills
  • Should have worked in client facing roles and got exposure to close negotiations
  • Able to network and build strategic alliances and generate business leads



AM - Security Operations - Infra

Responsibilities

VAPT

* Perform VA scans for completed infrastructure.

* Filter out False Positives from the scan results.

* Perform PT for the critical infrastructure.

Hardening

* Prepare hardening document (MBSS) for OS, DB, Network devices and security devices

Security Operations

* Work with IT Operations team to make sure that all security operations are carried out in a timely manner and as per process, this can include Anti-Malware, Patch Management, User ID Management, Access Review etc.

* Review the compliance status of Infra on a periodic basis with the Information Security Policy and Regulatory requirements.

Periodic Assessment

* Perform periodic technical assessment on IT Infrastructure (OS, DB, Network Devices) to make sure that all security controls are in place.

Third Party Risk Management

* Conduct onsite/offsite security risk assessments on third parties to ensure compliance with Information Security Policy.

* Conduct periodic review meetings with vendors.

Configure and Manage Security Solutions

* Configure open source security solutions as per requirements and integrate with current infrastructure.

* Automate processes by writing scripts to reduce manual tasks.

Threat Management

* Identify and work with vendors and open source communities on zero-day vulnerabilities and industry organizations on the development of new security capabilities.

 

Qualifications

* 3 to 5 years of experience in Infra Security operations.

* Industry certificates (preferred) like CEH, ITIL, CISA.4. Knowledge of scripting languages like Python, VB, Java

* Hands on experience of working on operating systems like Linux, CentOS, Windows for at least 2 years.

* Experience of working with Web servers, DB, Firewall, Routers, NIPS etc.

* Experience of configuring Open Source Security Solutions like Open VAS, Kali, SonarQube etc.

* Experience of writing scripts using Python, VB etc.

* Understand the basic concepts of security like CIA, AAA, PKI, IPS, HSM etc.

* Fluent in speaking English.



Customer Support Executive

Responsibilities

* Answer calls professionally to provide information about products and services, obtain details of complaints, solving customer query.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

* Follow up to ensure that appropriate actions were taken on customers’ requests.

* Refer unresolved customer grievances or special requests to designated departments for further investigation.

 

Qualifications

* 2-3 years of experience in customer handling on calls

* Ability to listen and active problem-solving skills

* Good communications skills

* Good interpersonal skills

* Ability to handle the call flows.



Manager - Compliances

Responsibilities

* Co-ordinating regulatory inspections which include data collection from various teams in the Bank and timely submission to the Reserve Bank of India.

* Assisting business teams in interpreting regulations and providing compliance views.

* Assisting the team members in conducting compliance reviews.

* Assist in preparation of monthly / quarterly / annual submission to Board / Audit & Compliance Committee.

 

Qualifications

* MBA/PGDM from at least Tier 2

* 5-7 Years of Experience of relevant experience in Regulatory Compliance & Compliance Testing

* In-depth knowledge of the regulatory environment for the PPI/NBFC in India particularly RBI regulations

* Good Co-ordination skills.

* Good research capabilities and intelligent interpretation of regulatory guidelines.

* Demonstrated ability to drive results and be very effective in a startup.

* Good interpersonal skills.



Head of Recruitment

Summary

Head of Recruitment is a newly created role that will cultivate a dedicated recruitment function from the ground up in the region. This role is responsible for recruitment strategy design, oversight and delivery of recruiting operations needed to meet the talent demands of our business and HR partners. Skills in this role require excellent team building and leadership capabilities, strong result-driven, outstanding communication, the ability to influence, sense of urgency, consultative nature and focus on customer service.

You will be responsible for optimizing the hiring capability (through people, process, and technology) needed to plan, execute, and measure Talent Acquisition recruiting activity – driving the acquisition and retention of high quality talent. This role obtains positive results in talent quality, cost-to-hire, and speed-to-hire, through leading a recruitment functional team.

 

Responsibilities

  • Develop Talent Acquisition strategy and supporting execution plans (distilling high-level strategy into projects and activities for the team)
  • Consult with and obtain input from Management and HR / business leaders regarding current and anticipated business needs
  • Provide leadership and guidance to initiatives that are focused on improving the overall candidate experience, as well as enhanced employment branding
  • Talent Acquisition plans, programs, and process to be used
  • Design, implement, and track measurement / feedback systems that evaluate the country Talent Acquisition processes, programs, channels, and enabling tools
  • Provide thought leadership on best-in-class strategies, methods, and processes for the sourcing and selecting of talent
  • Proactively research and remain informed of technological advances (e.g., social media trends and best practices) and changes related to Talent Acquisition strategy and execution; perform due diligence, as needed, into new tools or technology

Qualifications

  • At least 9+ years’ experience within Recruiting/HR in tech startups
  • At least 3+ years’ experience in successfully leading/managing teams through end-to-end recruitment cycles
  • Strong background in operations and technology in fast-paced corporate recruiting environment
  • Strong communication skills with excellent verbal and written skills; experience delivering presentations to various audiences, stakeholders, and leaders
  • Ability to work closely with and develop Talent Acquisition team members to enhance, improve, and re-engineer processes to ensure positive results
  • Ability to maintain an innovative mindset, and awareness and dedication to service excellence to propose new and creative solutions for Talent Acquisition



Service Operation Manager

Summary

Service Operation Manager, who is passionate about scaling service-oriented products and developing processes from scratch. The individual will support sustaining operations of Truebalance, an mobile financial platform. S/he will be responsible for positive customer experience, driving engagement and gathering metrics and user feedback to guide product improvement. The person will work with an interdisciplinary team of product designers, Developers and QA communications.

 

Responsibilities

  • Responsible to optimise and standardise the service-processes and-systems in order to improve service quality and service productivity
  • Projects related to helpdesk, field service operations, engineer scheduling, back-office and administration, warranty settlement, learning management and Support the related system implementations
  • Establish a deep understanding of our user’s desires, needs, pain, and motivations
  • Understanding business objectives and designing research studies to discover prospective customers’ preferences
  • Interpret data, formulate reports and make recommendations
  • Provide competitive analysis on various companies’ App features, market offerings, identify market trends
  • Strong communication and interaction skills with users
  • Market research executives are responsible for planning, coordinating and administering market research projects.
  • They collect and analyse information that indicates what people think about consumer products issues
  • Take care of research projects from start till end

 

Qualifications

  • At least 5+ years of experiences in User Research and/or Operation Planning
  • Ability to work independently, contribute to the greater team and to handle multiple projects/tasks concurrently.
  • Openness to work in a dynamic role, that will entail day-to-day rigor, and developing processes from scratch
  • Proven initiatives that might be necessary to bring the products to market and making an impact.
  • Experience of having worked in early- and mid-stage start-ups as part of small teams
  • Excellent interpersonal & communication skills.