Our growth is huge

but our potential is even bigger

The no. 1 Balance checking app in India, True balance

Total downloads


as of November 2019

The undefeated no.1 app in Lifestyle section of Google Store

Next step: Mobile wallet for everyone

Join the best team

True Team

True Team

We pride in the quality and the value of our team who has achieved some amazing figures in the past few years. Our team is extremely good at what we do and we can support you get the most out of your work life when you’re with us. Be confident and be prepared to give it your best shot and, with us, you can excel in your career.

True Talents

True Talents

We understand the importance of every single individual and their contribution to the success of the business. For a rapidly growing organization such as Balance Hero we need bright and enthusiastic people who can initiate, self-motivate and adapt to the ever-changing, but extremely exciting, working environments. Our ultimate stage is the international markets and in order to get there every member of the organisation matters.

True Data

True Data

Data is at the heart of our operation. Our analysis is based on the accumulated usage data and, powered by this, our business decisions, designs and developments are carried out. We strongly believe that these data-driven choices will always result in positive outcomes, likewise this will have a positive impact on every member of our team. If you’re data friendly, you’ll fit right in.

Balance Hero is looking for

The Heroes to work with us.

Open Positions

Sr. QA Engineer

Job brief

We are seeking an experienced Senior Software Quality Assurance Engineer with an unwavering passion for excellence in System Software Quality Engineering and the proven skills and experience to transform that passion into continuous improvement and consistent excellence in release validation.

Basic Qualifications

• BS/MS degree in Computer Science, Engineering or a related subject
• Current extensive hands-on experience in Mobile Application Testing on Android platform, creating test cases/scenarios based on requirements and mapping them through a traceability matrix.
• Strong proficiency in the black box, white box, functional, regression, user acceptance, UI, Usability, Cross Platform testing and Client & Server Validations
• Experience in automation testing – Selenium/Appium/Robotium and Test NG
• Knowledge of at least one programming/scripting language(C/C++/Python/Perl/Java/Shell scripting)
• Experience in API testing – Knowledge of Rest/Soap and Postman.
• Experience with Defect Management tools like JIRA/Bugzilla and test management tools like Testlink/TestRail.
• Good understanding of SDLC, STLC, Agile, behavior driven development and Scrum models.
• Experience in executing basic SQL queries.
• Strong analytical and problem-solving skills.


• Review requirement specifications and create detailed, comprehensive and well-structured test cases.
• Work closely with the development team, you will be continually looking to advance the testing function within the company, this would be a key role in contributing toward yours as well as TB’s future success.
• Execute test scenarios(functional/UI/API/Whitebox/Integration) and making sure the release goes live with 0 bugs.
• Detailed defect tracking through bug management tool and follow up till closure.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Track quality assurance metrics, like defect densities and open defect counts
• Debug Customer Support issues and follow up till closure
• Communicate with Off Site team to get testing activities done
• Provide daily progress status report
• Execute basic SQL queries for Data base testing and creating test data
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

CISCO chief information security office

Job brief

A chief information security officer (CISO) will be responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure information assets are adequately protected. The CISO is responsible to identify, manage and mitigate the risks presented by Information Security Threats. CISO will operate a portfolio of programs to achieve this end including Security Operations (identify and respond to Information Security threats), Cyber Assurance (identify Information Security risks, as well as operate the Compliance, Identity and Access Management Programs).The CISO serves as the process owner of all on going activities related to the confidentiality, integrity and availability of information and resources of customers, business partners, employees and business information, in compliance with the organization’s information security policies.

• Develop and execute a Strategic Plan that incorporates the Information Security Roadmap, resource plan, policies, processes, procedures, standards as well as security awareness and training. Develop and manage information security budgets.
• Manage a Cyber Assurance Practice that includes policies, processes, procedures and technology that addresses Critical Business Process Identification, Departmental Risk, Sensitive Information, Systems Security Planning, Systems Configuration Management, Vulnerability Management, Electronic Discovery, as well as Compliance Management.
• Provide strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls. Evaluate network threat analysis data and risk assessment results to identify and recommend appropriate security controls/solutions. Coordinate with departmental IT groups to ensure that Information Security principles are integrated into the environment as part of the fabric of the organization.
• Work independently on the Risk Registers and Assessments, SOA, Mandatory documents
• Conduct information security training to the employees and appropriate parties.

Basic Qualifications
• B.E./MS in Computer Science or equivalent.
• 5+ years of experience of working as CISO or Information Security analyst in highly reputed organizations.
• Strong technical background with the ability to command the respect and lead a team of technical professionals.
• Experience in multi-tasking, and interacting with various divisions and other functions in the organization and external partners.
• A good understanding and implementation of the information security control measures as defined in ISO-27001:2013 Standards.
• An in depth understanding of information security, security policies, account security policies and standards for logical and physical security implementations.
• Good knowledge of Regulatory Compliance as it affects the relevant industry.
• The ability to perform, manage and run information security audits.
• A sound understanding of Tools, IT Infrastructure and Cloud.
• Additional knowledge about tools and its security measures.
• Good experience in Risk Assessment Methodology and Treatment.
• Fluency in English
• Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet

Preferred Qualifications
• Experience related FinTech, e-commerce business
• Experience with Collaboration tools( Git, Jira, Confluence, Slack)
• Certifications : ISO27001, CISA

Sr. Executive/AM – Anti Fraud

Job brief

1) Minimum experience of 3-5 years in core fraud & risk domain related to cards & payment products
2) Acumen to understand fraud trends & setup detective & preventive controls
3) Knowledge of framing & setting up rules to identify suspicious transactions
4) Ability to investigate cases and decipher modus operandi
5) Ability to network and gain information from peers including internal and external stakeholders
6) Experience of working on VISA & Mastercard will be an added advantage
7) Proficient on with MS Office tools like spreadsheets & Power point
8) Ability to handle multiple tasks and work with stringent timelines
9) To handle different kind of queries raised by different users i.e. Category, merchant
or customer concern in terms of fraud on daily basis in timely manner.
10) Audit on-going processes, SLAs and App product & recommend necessary amendments.
11) Monitor key operational metrics and build reports around the same for relevant teams to take action & make corrections.
12) The incumbent helps flag, analyze, evaluate, manage strategic and operational risks and formulate/implement a mitigation plan, while discovering opportunities to make existing framework more robust.


  • REQUIREMENTS:• Prior work experience of min 15-20 years in partnerships roles (Ecom/Fintech Industry)
    • Should have excellent communication and presentation skills
    • Should have worked in client facing roles and got exposure to close negotiations
    • Able to network and build strategic alliances and generate business leads
Java Developer

Job Description:

Experience – 3- 5Yrs.

Software Engineer, Java

Software Engineers with Java experience, your skills are in high demand.

As a Software Engineer of this team you will be responsible for successful development and delivery for the Hospitality Solutions product lines. The position is responsible for delivering high quality software with a valuable set of features which meet customer needs.


Your Duties

In a technology startup environment , execute green field designs and implementations, build systems, engineering processes and delivery systems
Participate in and own delivering high quality software with customer focused features
Own or review component level designs
Collaborate with software architect on system level architecture
Collaborate with program management on product features and requirements
Ensure Agile software engineering best practices are utilized and are continuously enhanced
Ensure appropriate unit test coverage for product source


Technical Skills Required:

  • Experience in Core Java, J2EE (JSP, JSTL & Servlets)
  • Knowledge of MVC Architecture
  • Experience in Frameworks like Struts 1.*/Spring, Hibernate
  • Experience in JavaScript, AJAX, JQuery, CSS & HTML
  • Experience in Web/Application Servers like Apache Tomcat
  • Experience in working with Tools like Eclipse / Netbeans, SVN
  • Knowledge of Database structure, SQL Queries (SQL Server / Oracle / MySql)
  • Knowledge of Jasper Reports

Skills and Competencies:

  • Monitoring and evaluation techniques and processes

  • Excellent and demonstrable analytical and research skills

  • Ability to meet critical deadlines with planning and organization skills

  • Time management and ability to prioritize tasks

  • Excellent command on MS excel along with other packages of MS Office

  • Open to do weekend shifts (Total 5 days working per week)


  • Bachelor degree from a recognized University

  • Has more than 2 years’ experience in data analysis

  • Experience in Wallet/E-commerce Company preferred

Customer Support Executive


  • Answer calls professionally to provide information about products and services, obtain details of complaints, solving customer query.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.


    • Ability to listen and active problem-solving skills
    • Good communications skills
    • Good interpersonal skills
    • Ability to handle the call flows.
    • 2-3 years of experience in customer handling on calls


  • Min qualification – at least a graduate

Risk & Compliance Head


  • Experience – 10-15Yrs. 
    •   Work with the business development team and engage with cross-functional teams to develop, implement, and evaluate solutions to complex policy issues with significant business impact.
    •   Support the development and implementation of True Balance’s policy priorities by working with various business stakeholders to foster consensus and shared action plans.
    •   Deal with regulatory issues advising on the impact of new/existing payments laws, regulations, governance and compliance matters.
    •   Interaction with NPCI, RBI and other regulatory/statutory bodies on business needs and the related compliance completion
    •   Manage policy development processes to ensure legislative and regulatory advocacy support the future growth of the global business.
    •   Advise teams throughout True Balance on public policy matters to guide the development of products, services, and policies.
    •   Building relations to decrease the turnaround time for documents, instructions and compliance guidance by sharing relevant information
    •   Evaluating risk possibility and structuring suitable financial or compliance solutions for them including approvals, data-reporting, policy adherence guidelines
    •   Well versed with the solutions and roadblocks from a regulatory perspective for Mobile Banking/Digital Wallet/Prepaid Instruments

Skills and Competencies:

  • Executes with speed and accuracy

  • Leverages every customer interaction as an opportunity to make an impact


  • 2-3 years of experience in Financial Service Industry – Preferably with a Bank Managing HNI Clients.

  • Knowledge of the Banking Industry and Financial Markets

  • Good Relationship Management & service focus skills

  • Good Communication & Presentation Skills

  • Interpersonal & Documentation Skills

  • Ready to travel, if required