Terms of Service

Last updated on Sep 18, 2017

Please read these Terms of Services (“Terms”), a legal agreement between BalanceHero India or Balancehero India Pvt. Ltd. a Company incorporated under the Companies Act, 2013 of the first part having its registered office at 2nd floor, Plot no. 121, Sector 44, Gurgaon, Haryana, India, 122002 (in any case, hereinafter referred to as “Balancehero”) and  users (“Users” or “You”) of the second part which shall govern use of and access to the licensed technology platform accessible through any device including mobile phones, smart phones consisting of hardware and / or software (“True Balance Application”) or other services, offered by BalanceHero including the global Phone Expense Management (PEM) services (all collectively “Services”), irrespective of release version, located at www.truebalance.io, Google Play Store  including all associated sites linked to www.truebalance.io. By registering on, accessing, browsing, downloading or using any of the Services, You agree to be bound by these Terms, or the Terms as may be revised by Balancehero on its website from time to time without any further notice to you.

By creating an account, you agree to True Balance Promotion Terms & Conditions (http://truebalance.io/terms-of-service/promotc). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all Services, whether offered by Balancehero or any of its affiliates.  These Terms shall also include any additional or modified terms and conditions ( as may be revised by Balancehero on its website from time to time without any further notice to you) in relation to the Services or any additional or modified Services terms and conditions in relation to any Service or any future service that may be offered by Balancehero.

Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in or on the Services in connection with such features, all of which Terms are made a part of these Terms by this reference. All such additional terms, guidelines and rules are incorporated by reference into these Terms. You agree to abide by such other terms and conditions. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Services, the latter terms shall control with respect to your use of that portion of the specific Service.

If you violate these Terms, we may issue you a warning or immediately terminate your ability to use the Service. You understand that we may terminate your ability to use the Service at any time with or without reason without notice to you regardless of any liability on our part. Neither these Terms nor termination of your access or use will waive or adversely affect any other right or relief to which BalanceHero may be entitled at law or in equity. On the other hand, if at any time you do not accept or agree with any of the Terms or do not wish to be bound by the Terms, you may not access, browse or use the Services and immediately terminate your availing the Services.

By clicking “sign up” or the ‘I accept’ tab at the time of registration, or through the continued use or accessing the True Balance Application, You automatically and immediately agree to be subject to these Terms.

We request You to please read these Terms carefully and do not click “sign up” or “I accept” or continue the use of True Balance Application and Services unless You agree to these Terms.

By becoming a registered user of True Balance Application, you agree to be contacted by True Balance Application via communication modes including but not limited to email, SMS, MMS, and telephonic calls.

Accepting or agreeing to the Terms will constitute a legal contract (hereinafter Agreement) between you, being at least 18 years of age and an individual user of the Services or a customer or beneficiary of the Services, and Balancehero. This document is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that provide for the due diligence to be exercised by the Website. All the rights and liabilities and the benefits and the obligations under the mentioned Terms, shall only accrue to the benefit of Balancehero. The service provided by Balancehero will be subject to compliance done by you in regards to the Terms. Balancehero will reserve all the rights to revise, add, and delete portions of the terms and conditions, without any further notice.

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Balancehero excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The materials with respect to the Services may be out of date, and Balancehero does not commit to update such materials and Balancehero shall not be responsible for any errors or omissions or for the results obtained from the use of such information. The information provided on the Website is not professional advice and must not be considered as such. Your use of information provided on the Website is solely at your own risk. Balancehero may, but have no obligation to, have non-user-posted information reviewed by the Website’s editorial personnel.

1. Eligibility

The Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Balancehero from availing or accessing the Services. By accepting the Terms or by otherwise using the Services, you represent that you are at least 18 years of age and have not been previously suspended or removed by Balancehero, or disqualified for any other reason, from availing the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent the identity, age or affiliation with any person or entity.

2. Registration

As a condition to using the Service and the True Balance Application, you are required to (i) have a pre-paid mobile connection operating on Android mobile operating system, (ii) register by creating an account (“Account”), (iii) represent, warrant and covenant that you will provide accurate and complete registration information (including, but not limited to a user name (“User Name”), mobile number and a password which you will use to access the Service) and may also be asked for your email address (iv) keep your registration information accurate and up-to-date. Failure to do so shall constitute a breach of the Terms, which may result in immediate termination of your Account.

For the purpose of these Terms, Account means the account successfully created by the User having a pre-paid mobile connection operating on Android or any other mobile operating system inserting information such as but not limited to name, contact details, user name, and password as required to be filled in the registration process and include any further changes and additions to the information from time to time for accessing the True Balance Application and Services. The True Balance Application will only be applicable in respect of pre-paid mobile connection operating on Android or any other mobile operating system.

You shall not :

– create an Account for anyone other than yourself without such person’s prior written permission;

– use a User Name that is the name of another person or entity with the intent to impersonate that person or entity;

– use a User Name or Account that is subject to any rights of a person other than you without appropriate written authorization; or

– use a User Name that is a name that is otherwise offensive, vulgar or obscene or otherwise unlawful.

BalanceHero reserves the right to refuse registration of or cancel a User Name at its sole discretion. You are solely responsible and liable for activity that occurs on your Account and shall be responsible for maintaining the confidentiality of your User Name and password. In no circumstances, whatsoever, Balancehero would be responsible for any third party getting access to your User Name and password due to your default. You shall never use another user’s account without such other user’s prior express permission. You will immediately notify us in writing of any unauthorised use of your Account, or other Account-related security breach of which you are aware. Any conduct by a User that at our exclusive discretion is in breach of the Terms or which restricts or inhibits any other User from using or enjoying the Service is strictly prohibited.

3. Personal Integrity

In BalanceHero’s mission to build the most accurate and complete Phone Expense Management (PEM) service accessible to anyone, anywhere across the globe, the Service is depending on the Users sharing certain information. BalanceHero is therefore firmly committed to the security and protection of the integrity of the Users of the Services and their phone expense information.

For the Services, any data shared with BalanceHero will only be used to check the phone balance, recharge (a.k.a top up) information, usage information already available to the User by browsing the record in the mobile device and by browsing any related information sent via USSD, SMS, MMS, WAP link, Mobile Internet, or WEB from the subscribed mobile telecommunication operators. All personal and contact information provided by you will be kept confidential which includes your personal information given in relation to your account creation and subsequent administration, subject to Balance Hero Personal Information Policy (Privacy Policy) which further describes what personal information will be provided to BalanceHero and other Users and how BalanceHero may use and share such information.

Please note that certain information and other materials contained in the Services may be provided to other Users or third parties subject to the privacy policy.

4. Use of the True Balance Application and Services

Regarding the use of True Balance Application and the Service, You acknowledge and guarantee that:

– You shall use the True Balance Application to provide information related to phone balance and expense and other data, such as Your profile information, as provided by you to the best of Your knowledge, that is not false or otherwise may not corrupt or disrupt the Services and that you have the lawful right to share it with BalanceHero and other Users.
– You shall not use the Services for any commercial purpose.
– You shall not cause any harm BalanceHero’s rights under these Terms.
– You shall use the Service subject to these Terms and will not abuse your right, violating the duty of good faith.
– You shall not try to access the Service using a method other than the interface and the instructions that BalanceHero provides.
– You shall not use the Services or the Content (defined below) illegally, harmfully or in an offensive manner to BalanceHero, other Users, or third parties.
– You shall not exploit the Services in any unauthorized manner, including but not limited to, trespass or burdening network capacity, putting software viruses, Trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit functionality of any computer software or hardware or telecommunications equipment of BalanceHero.
– You shall not host, display, upload, modify, publish, transmit, update or share any of the information that:

➢ Unless specifically requested by BalanceHero, is “sensitive” personally identifiable information about yourself or another person (including, but not limited to, information that relates to health or medical conditions including physical, physiological and mental health conditions, passwords, Aadhaar numbers, biometric information, credit cards, debit cards, other payment instruments, bank accounts or other financial information, other information concerning trade union membership, sex life, sexual orientation, political opinions, criminal charges or convictions, religious beliefs, racial or ethnic origin, or other sensitive matters) belongs to another person and to which you do not have any right to;
➢ is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, related to or in any way supportive of terrorism, or otherwise unlawful in any manner whatever;
➢ harms minors in any way;
➢ User Content that may infringe any patent, trademark, trade secret, copyright or other Intellectual Property Rights or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and produce such User Content;
➢ violates any law for the time being in force;
➢ deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing;
➢ impersonates another person;
➢ contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
➢ threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
➢ shall not be false, inaccurate or misleading;
➢ shall not create liability for us or cause us to lose (in whole or part) the services of our ISPs or other suppliers; and

For avoiding any doubts “Intellectual Property Rights” means all trade secrets, patents and patent applications, trade marks (whether registered or unregistered and including any goodwill acquired in such trade marks), service marks, trade names, business names, internet domain names, e-mail address names, copyrights (including rights in computer software), moral rights, database rights, design rights, rights in know-how, rights in confidential information, rights in inventions (whether patentable or not) and all other intellectual property and proprietary rights (whether registered or unregistered, and any application for the foregoing), and all other equivalent or similar rights which may subsist anywhere in the world.
You acknowledge and agree that BalanceHero is not responsible for any results from such misuses or torts, committed by You.

5. Third Party Websites

You may be provided with links on the True Balance Application that direct You to third party websites / applications / content or service providers, including advertisers and e-commerce websites (collectively “Third Party Websites”) and the Third party providers may have their own terms and condition which you have to agree to.

Balancehero does not endorse any Third Party Websites that You may be directed from the True Balance Application. Links to such Third Party Websites are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting/using any Third Party Websites via a link available on the True Balance Application. The provision of these links does not mean that we endorse these websites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other websites. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms of use of the respective Third Party Website and BalanceHero is not responsible for Your use of any Third Party Websites and will have no liability in respect of any loss or damage arising from third party information which appears on the Website, including the manner in which the information is displayed or information which may be inaccurate or duplicate or is an impersonation by a person to be another person.

6. Indemnity

You shall indemnify and hold harmless, BalanceHero, its affiliates, any third party content / networks / infrastructure providers and their respective directors, officers, personnel, contractors and agents (collectively, the “Indemnities”), for and against any and all claims, suits, judgment, losses, damages, cost and expenses arising (including taxes, fees, fines, penalties, interest, reasonable expenses of investigation and attorneys’ fees and disbursements) as incurred (collectively “Damages”) or relating to your (i) use of the True Balance Application and Service or (ii) your breach of these Terms or any (iii) other restrictions or guidelines provided by BalanceHero or (iv) any negligent or intentional wrongdoing on Your part.

This indemnification obligation will survive after the termination of these Terms.

7. Proprietary Rights

The Service and True Balance Application are exclusive properties of BalanceHero. Without limitation of the foregoing, other than the User Content (mentioned below), all the texts, copy, words, image, photos, videos, sound, music, marks, logos, compilations (meaning, the collection, arrangement and assembly of information) and all other content on the True Balance Application and 3rd party platforms operated by True Balance (Collectively the Content), and all software embodied therein is proprietary to and owned by BalanceHero, our affiliates or our licensors, and are protected by copyright and international copyright treaties, trademarks, trade secrets, patent and other intellectual property and/or proprietary rights and laws. BalanceHero shall retain ownership to the True Balance Application, and the Services offered thereunder and to all related intellectual property rights, including without limitation, trademarks, trade names, copyright, database rights and patents. You are granted only a limited right to use the True Balance Application and Services subject to these Terms.

8. Scope of License

You acknowledge that BalanceHero owns all rights, title and interest, including all Intellectual Property Rights in and to the True Balance Application including but not limited to the software, the present or future modifications / up gradations thereof and standard enhancements to it and the Service offered thereunder.

Subject to your compliance with these Terms at all times, BalanceHero grants You a personal, limited, non-assignable, revocable and non-exclusive license (“License”) to use the True Balance Application and Services for non-commercial use. This License does not allow You to use the True Balance Application and Service on any other mobile device that You do not own or control.

You shall not copy, decompile, reverse engineer, disassemble, attempt to derive the source code, modify, or create derivative works of the True Balance Application, any updates, and any part thereof unless laws allow those restrictions or it is expressly permitted by these Terms. There may be provisions in the open source license that expressly override some of these Terms.

The Terms do not and shall not transfer any ownership or proprietary interest in the True Balance Application from BalanceHero to You. The License does not allow You to use True Balance’s name, Intellectual Property Rights or other commercial symbols. All rights and licenses not expressly granted to You under these Terms shall be owned by BalanceHero.

BalanceHero may, at its sole discretion, permit you from time to time to submit, upload, post, publish, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the True Balance Application, including your profile, the recharging of your mobile phone, or the posting of any opinions or reviews in connection with the True Balance Application and its Services (all of the foregoing content is sometimes collectively referred to herein as “User Content”). Any User Content provided by User remains your property. By providing User Content to BalanceHero, you grant BalanceHero a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and True Balance Application and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

9. Fraud

Intentionally providing fraudulent information on the True Balance Application and while using the Service in any manner will result in deletion of such User’s account without prior notice and may be deemed to relinquish all rewards offered to the account.
Such fraud includes providing false information to the Service and any attempts with unfair intention to obtain rewards from any offer provided by BalanceHero, which  can be obtained with BalanceHero’s promotional purpose. The fraud includes, but not limited to, providing other person’s information to apply for promotional offers or applying one-time promotional offer for multiple times using multiple accounts, regardless of the approval of the owner of the accounts.
Multiple signups by any individual user shall be grounds for immediate termination of all involved accounts. BalanceHero reserves the right to file charges against an individual in an attempt to recover any rewards provided to the User.
Once BalanceHero detects any fraud under these Terms, BalanceHero may immediately suspend the User’s account and forfeit all rewards granted to the User.

10. Support

BalanceHero strives to provide adequate and efficient technical support, upgrades and updates for the Services. BalanceHero shall not, however, be under any obligation to provide support or maintenance for the Services and reserves the right to limit the support, upgrades and updates at its sole discretion.

11. Assignability

BalanceHero reserves the right, at its own discretion, to freely assign and transfer the rights and duties under these Terms to any third party. User shall not have any right to assign or transfer their rights and duties under these Terms to any third party.

12. Recharge & Refund Policy

We are a reseller only. Balance Hero does not provide any mobile service and is only a reseller of prepaid mobile services by telecommunication service providers, the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’), other distributors or aggregators of such Telco’s. Balance Hero is not a warrantor, insurer, or guarantor of the services to be provided by the Telco’s. We are not liable to refund of recharge for any breach of contract by the Telco. Any disputes regarding the quality, availability, cost, expiration, or other terms of the recharge must be handled directly between You (or the recipient of the recharge) and the Telco.

– The maximum permitted value of Recharge for each mobile number shall not exceed INR 1,000/- (Indian Rupees One Thousand only) per day if you recharge with Points earned as a result of participating in True Balance’s promotions.

– You can recharge multiple mobile numbers from your account. The maximum permitted value of Recharge for each account shall not exceed INR 2,000/- (Indian Rupees Two Thousand only) per day if you recharge with Points earned as a result of participating in True Balance’s promotions.

The maximum permitted value of Recharge may also change at any time without any prior notice. You acknowledge that your recharge and data use may be omitted due to communication problems of the wireless network, which is not under control of BalanceHero.

BalanceHero will not guarantee that your recharge operation or data used in the Service will always be reflected in actual balance managed by the Telco. Since Balance Hero acts as an intermediary between You and the Telco, BalanceHero does not have any liability to refund the payment for recharge or to indemnify any damages from such omission or malfunction.

BalanceHero’s role is that of an ‘intermediary’ as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, BalanceHero is merely providing a platform to the User for recharging their mobile phone.

BalanceHero is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. User is solely responsible for the selection of the mobile operator.

13. Cashback Redemption Policy

Notwithstanding anything to the contrary contained herein, BalanceHero do not provide redemption of cash availed as a part of any promotional scheme. The cashback availed by using any promotional scheme can only be utilized for availing the Services of BalanceHero. The cashback cannot be transferred to the bank account of the User. Even if you exit the application of BlanceHero, the cashback cannot be transferred to the bank account of the User.

14. Consent to use Contact Information

You hereby authorize BalanceHero to use and share mobile numbers (Contact Information) for recharge payment, promotional and marketing purpose and also to share it with any third party in accordance with the Privacy Policy. By allowing Contact Information to be collected, You give True Balance Application a right to use that Contact Information as a part of the service provided by True Balance Application, and you further undertake that you have any and all permissions required to share such Contact Information with us.

15. Termination

Your right to use the Services continues until these Terms are terminated. BalanceHero may terminate the Services offered to You at any time by giving thirty (30) days’ notice. You may terminate these Terms at any time by uninstalling the True Balance Application and ceasing the use of the Services.

This Agreement of Terms of Service will automatically terminate if You fail to comply with the Terms of the agreement.

Upon any termination, You agree to stop using the Services. Upon termination by You, or by BalanceHero due to Your breach of these Terms, You will not be refunded any part of the Services, for example, license fees or other prepaid fees, if any. Upon termination by BalanceHero without a reasonable reason, You will be refunded prepaid fees once You request refund in a written form, provided, your request shall include receipts of clear payment instruction for such fee.

Any prepaid credits in the Services are connected to the User device as well as its phone number. Therefore, if You change device or its SIM-card, You have no way to transfer the credits to a new device or SIM-card and refund regarding such changes is unavailable.

BalanceHero reserves the right, at its own discretion, to remove any unused credits regardless User’s any right to request a refund after twelve (12) months from the purchase.

Provisions of No Warranty, Limitation of Liability, and Termination Sections shall survive for 5 years from any termination of these Terms.

16. Addition and Change of Terms

As BalanceHero provides global Services, additional Terms of Services may apply to Users in certain jurisdictions and will in such cases be made available in appendices hereto. For API Users, the API License Addendum applies.

BalanceHero reserves the right to modify the Services and these Terms at any time, at its sole discretion. BalanceHero will do its best to notify such change of the Terms, by publishing on the True Balance Application or Website. However, BalanceHero shall not be liable for the notification. Your use of the True Balance Application and Service offered thereunder following any such modification constitutes your agreement to follow and be bound by the Terms as modified.

The revised Terms shall be effective upon such publishing or notification to the User. You may always find the latest version of these Terms at the designated website.

17. No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BALANCEHERO OR ITS SUPPLIERS OR DISTRIBUTORS MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THE SERVICES, THEIR QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

BALANCEHERO DOES NOT REPRESENT OR WARRANT THAT THE TRUE BALANCE APPLICATION WILL RESULT IN COMPLIANCE, FULFILLMENT OR CONFORMITY WITH THE LAWS, REGULATIONS, REQUIREMENTS OR GUIDELINES OF ANY GOVERNMENT OR GOVERNMENTAL AGENCY.

AS A RESULT, THE TRUE BALANCE APPLICATION AND SERVICES PROVIDED THEREUNDER ARE PROVIDED “AS IS” AND YOU ARE ASSUMING THE ENTIRE RISK AS TO THEIR QUALITY AND PERFORMANCE. NEITHER WE NOR ANY THIRD PARTY IS LIABLE FOR ANY TECHNICAL OR OTHER OPERATIONAL DIFFICULTIES OR PROBLEMS WHICH MAY RESULT IN LOSS OF YOUR DATA, PERSONALIZATION SETTINGS OR OTHER INTERRUPTIONS IN THE FEATURES OFFERED ON THE TRUE BALANCE APPLICATION.

BalanceHero makes no representation that the Services are available in any particular location.

BalanceHero disclaims that the Services will be compatible with all broadband services and modems and also disclaims any express or implied warranties regarding the compatibility of the Service with any particular broadband service or modems.

You choose to access the Services at Your own risk and initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.

18. Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, YOU EXPRESSLY AGREE THAT BALANCEHERO SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA AND GOODWILL, ARISING OUT OF THE USE OR INABILITY TO USE THE TRUE BALANCE APPLICATION, SERVICES OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN PARTICULAR, AND WITHOUT LIMITATION, BALANCEHERO SHALL HAVE NO LIABILITY FOR ANY INFORMATION STORED PROCESSED WITHIN THE TRUE BALANCE APPLICATION OR SERVICES, INCLUDING THE COSTS OF RECOVERING SUCH INFORMATION. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES, IS TO UNINSTALL THE TRUE BALANCE APPLICATION AND CEASE USE OF THE SERVICES.

BALANCEHERO SHALL NOT BE LIABLE FOR THE VALIDITY AND CORRECTNESS OF THE CONTENT PROVIDED THROUGH AND IN CONNECTION WITH USE OF THE SERVICES. ANY USE OF THE INFORMATION OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE DONE AT YOUR OWN DISCRETION AND RISK.

BALANCEHERO SHALL NOT BE LIABLE TO YOU FOR ANY TEMPORARY DISABLEMENT, PERMANENT DISCONTINUANCE OR MODIFICATION OF THE APPLICATION BY BALANCEHERO OR FOR ANY CONSEQUENCES RESULTING FROM SUCH ACTIONS.

You understand and acknowledge that BalanceHero is not liable for network-related problems under the operation of the Services and any changes in network configuration may affect the Services’ performance.

BalanceHero will make an effort to provide correct information through Service. However, BalanceHero shall not be responsible for the inaccurate content, for example, but not limited to, information regarding main balance, pack balance, recharging history, and other statistics. BalanceHero controls and monitors the User Content made available by the Users via the Services, but can nevertheless not guarantee its origin and correctness.

Therefore, You accept that You may be exposed to erroneous or objectionable contents. BalanceHero shall not be liable for the Content and other information disseminated or delivered through or in connection with the Services. You agree that You shall bear all risks associated with the use of such information.

BalanceHero’s aggregate liability (whether under contract, tort including negligence, warranty or otherwise) and that of its affiliates shall be limited to INR 5,000/- (Indian Rupees Five Thousand only).

19. Spam And Phishing Policy

BalanceHero encourages You to use our service as long as you abide by the Terms of Services and prohibition on spamming and phishing activities. The following are some examples of spamming usage that may violate the Terms and Spam and Phishing Policy:

  • Manipulating identifiers, such as email headers and images, to disguise the origin of any content transmitted.
  • Using or causing to be used Service computer systems to facilitate the transmission of unsolicited or unauthorized material. This includes any promotional materials, URLs, “junk mail,” “chain letters,” “pyramid schemes,” or any other form of unauthorized solicitation that you may upload, post, email, transmit, or otherwise make available.
  • Using “robots” or otherwise harvesting other’s email addresses.
  • Sending a message that directs a recipient to a website that uses a third party’s branding, trademarks and or other intellectual property to mislead the recipient into believing that he is using a site authorized by that third party.

Violations of our Terms of Service or this Spam and Phishing Policy may result in legal action against you and the termination, without notice, of your Service enrollment and/or anything associated with it, including, but not limited to, encryption keys, access logs and profiles. Nothing in this policy is intended to grant any right to transmit email to or through the Service’s computer systems. BalanceHero does not waive any rights by the failure to enforce this policy in every instance in which it might apply.

20. Governing Law and Protected Published Content

Use of the Services, functionalities of the Service and relationship between You and BalanceHero are governed by these Terms, which shall be construed in accordance with, and governed by, Laws of India. All disputes relating to these Terms shall exclusively be governed by Laws of India and be adjudicated in India, with the District Court of Gurgaon as the court of the first instance.

21. Force Majeure

BalanceHero shall be under no liability whatsoever in the event of non-availability of any portion of the True Balance Application, Services or subscribed Plans occasioned by act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, failure of any public utility, man-made disaster, infrastructure failure or any other cause whatsoever beyond the control of BalanceHero.

22. Severability

If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that part of the Terms will be deemed severable and will not affect the validity and enforceability of any remaining provisions of the Terms.

23. Entire Agreement

These terms constitute the entire agreement between BalanceHero and You and supersede all prior understandings between the parties relating to the subject matter herein. No term of the Agreement shall be deemed waived and no breach excused unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented.

24. CUMULATIVE RIGHTS

All remedies of the Parties under this Agreement whether provided herein or conferred by statute, civil law, common law, custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.

25. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer is as follows:

Name: Sanjay Raul

E-mail address: terms@balancehero.com